Shipping & Returns
Shipping Policy
Prices do not include shipping unless otherwise noted on the product page.
Our carriers include UPS and USPS. We are not responsible for carrier delays or damaged shipments once your order is picked up from our site.
All special order and pre-order items require additional preparation and delivery time. Look for the “Availability” message on each product page (posted under the price) for product-specific information.
Our normal shipping days are Wednesday and Friday, with the exception of closings for holidays and inclement weather. Office closings outside of our normal business hours will be posted to our website.
Standard Shipping
Most in-stock items ship within 3-7 business days. The arrival time will vary by your shipping location, the season, and chosen shipping method. Shipping prices will be provided at checkout.
International Orders
We are currently only offering shipping within the US.
Returns Policy
All items purchased online must be returned to the address listed below, within 30 days of shipped date. Items must be unopened and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Once the item has been inspected a credit will be issued (less shipping cost.)
Please be sure to include your order number and the reason you are returning the product. Please note any orders returned to us with no order number or reason for the return may result in a delay.
Merchandise that cannot be returned includes:
- Clearance Items
- Face Coverings
- Food and Beverage
- Gift Cards
Mail Returns to:
The Friends of Washington Crossing Park
PO Box 1776
Washington Crossing, PA 18977
Items purchased in our stores must be returned directly to the store. Follow the instructions about returning items on your store receipt.
Returning Damaged Product
If your item arrived defective or damaged, please contact us at info@washingtoncrossingpark.
Cancel Order Requests
If you need to cancel your order, contact us as soon as possible. If your order has not been moved into the fulfillment stage, you will not be charged. If your order has been billed and is in fulfillment, but has not shipped, we will request a refund for you in full. We cannot cancel your order once it has shipped. You will need to return the items and request a refund.
Refunds
To request a refund, please contact us at info@washingtoncrossingpark.
To receive discounts and free shipping offered during our sales promotions and special offers, you must purchase merchandise within the time-frame of the offer. We will not refund the price difference on past or future purchases of items purchased at regular price.
Cancellation Of Orders
On occasion, we may need to cancel your order.
This may occur when we are completely out of stock of an item in our stores, and cannot hold your order until new stock arrives from the manufacturer. Or it could be an error in the product listing, such as an incorrect color or a pricing error. We will contact you to let you know, and if possible, we will start a new order for you with the remaining items in your order.
Suspected Fraudulent Orders
If we suspect an order is the result of a stolen credit card we will cancel the order. Please note: We will report attempted fraudulent orders or multiple declined credit cards to authorities.
We reserve the right to cancel any order at any time for any reason.
